Terms of Service

1. Acceptance of Terms

By accessing or using the Cold Call Collect website (coldcallcollect.com) or engaging our services, you ("Client") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, do not use the Site or our services.

These Terms constitute a legally binding agreement between you and Cold Call Collect ("Company," "we," "us," or "our"), located at [YOUR BUSINESS ADDRESS].

2. Description of Services

Cold Call Collect provides B2B outreach and appointment setting services, which may include:

• Cold calling campaigns targeting prospect lists provided by or developed for Client
• Email outreach sequences
• Lead research and list building
• Appointment scheduling and calendar management
• Campaign performance reporting
• CRM integration and data logging

Specific deliverables, timelines, volume commitments, and pricing are set forth in a separate written Service Agreement or Statement of Work ("SOW") executed between the parties. In the event of conflict between these Terms and an SOW, the SOW controls.

3. Client Responsibilities

By engaging our services, Client agrees to:

• Provide accurate, complete, and lawfully obtained target prospect information
• Ensure that outreach to the provided contacts is legally permissible under applicable law, including TCPA, CAN-SPAM, and any applicable state telemarketing laws
• Maintain and provide an updated Do Not Call list to Cold Call Collect prior to campaign launch and as changes occur
• Obtain any required consents before directing Cold Call Collect to contact individuals
• Respond promptly to booked meeting confirmations and attend or reschedule confirmed appointments
• Not use our services for any unlawful purpose

Client assumes full legal responsibility for the accuracy and legality of any contact lists provided to Cold Call Collect and for ensuring that outreach to those contacts is lawfully authorized.

4. Payment Terms

Payment terms, rates, and billing cycles are specified in the applicable SOW. Unless otherwise stated in the SOW:

• Invoices are due within 15 days of the invoice date
• Late payments may accrue interest at 1.5% per month
• Cold Call Collect reserves the right to suspend services for accounts more than 30 days past due
• All fees are non-refundable except as expressly stated in the SOW

5. Intellectual Property

Our Property

All content on the Site — including text, graphics, logos, and software — is the property of Cold Call Collect and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Campaign Materials

Call scripts, email copy, and campaign materials developed by Cold Call Collect as part of the services are provided to Client for use in connection with the engagement. Client may not resell, sublicense, or distribute such materials without prior written consent.

Client Data

Client retains all ownership of contact lists and data provided to Cold Call Collect. We use such data solely to perform the contracted services.

6. Confidentiality

Each party agrees to keep the other party's confidential business information strictly confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of the engagement.

7. Disclaimers & Warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Cold Call Collect does not warrant that:

• Services will meet specific meeting volume targets (unless expressly guaranteed in an SOW)
• The Site will be uninterrupted or error-free
• Outreach campaigns will produce any particular conversion rate or revenue outcome

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLD CALL COLLECT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF OR INABILITY TO USE OUR SERVICES.

OUR TOTAL LIABILITY TO CLIENT FOR ANY CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO COLD CALL COLLECT IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

9. Indemnification

Client agrees to indemnify, defend, and hold harmless Cold Call Collect and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Client's use of the services
• Client's violation of these Terms or any applicable law
• Client's provision of contact lists that violate the rights of third parties or applicable telemarketing laws
• Any claim by a prospect that they were contacted without proper consent

10. Termination

Either party may terminate the engagement by providing notice as specified in the applicable SOW. Cold Call Collect may immediately suspend or terminate services if Client:

• Fails to make payment when due
• Breaches any material obligation under these Terms
• Directs Cold Call Collect to engage in unlawful outreach practices

Upon termination, Client's license to use campaign materials developed by Cold Call Collect ceases unless otherwise agreed in writing. Sections relating to payment, IP, confidentiality, limitation of liability, and indemnification survive termination.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of [YOUR STATE], without regard to its conflict of law principles. Any dispute arising under these Terms shall be resolved by binding arbitration in [YOUR STATE] under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. General Provisions

• Entire Agreement — These Terms, together with the applicable SOW and Privacy Policy, constitute the entire agreement between the parties regarding the subject matter hereof.
• Modifications — We may update these Terms from time to time. Continued use of the Site or services after notice of changes constitutes acceptance.
• Severability — If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
• Waiver — Failure to enforce any provision does not constitute a waiver of our right to enforce it later.
• Assignment — Client may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger or acquisition.

13. Contact Us

Questions about these Terms? Contact us at:

• Email: legal@coldcallcollect.com
• Mail: Cold Call Collect, [YOUR BUSINESS ADDRESS]